tahun Account & Payment FAQ

Opening an account on tahun takes a few minutes. Visit our website or app and click "Open account." Fill in your username, email address, password, and mobile number. Confirm your email by clicking the link we send you. You can then log in and browse games immediately. To deposit funds or withdraw winnings, you must complete Know Your Customer (KYC) verification. Upload a clear photo of your government-issued ID (passport, national ID, or driver's license) and proof of your address (recent utility bill or bank statement). Our KYC team verifies your documents within one business day. Once verified, your account is fully active and you can use all payment methods. If your documents are unclear or do not match your account information, we will request resubmission. Your account remains open during this process, but you cannot withdraw until verification is complete.

tahun operates only in jurisdictions where online gaming and sportsbook services are permitted by applicable law. Our primary service area is Indonesia and select neighbouring regions. We do not offer services in jurisdictions where such services are prohibited or restricted. Your responsibility is to verify that access to tahun complies with your local laws. We do not provide legal advice about gambling regulations in your region. If you access tahun from a jurisdiction where such services are prohibited, your account remains ineligible and subject to suspension. Services are available only where local law permits. If you are located in Jakarta, Surabaya, Bandung, Medan, or Semarang, or any other region, check your local gaming regulations before opening an account.

If your deposit does not complete, your money is typically returned to your original payment method within one to three business days. Check your bank or payment app (DANA, e-wallet, mobile banking, local payment, online payment, or your bank account) to confirm the reversal. If your balance on tahun shows the deposit was received but you cannot access it, contact our support team immediately with your transaction reference number. We investigate deposit failures and credit your account if the funds were deducted but not received by us. For bank transfers (e-wallet, mobile banking, local payment, online payment), processing may take longer; allow up to two business days before contacting support. If you are missing funds, do not deposit again—contact us first to resolve the issue.

tahun supports deposits starting from a minimum amount and up to a maximum per transaction. The exact range depends on your payment method. e-wallet, mobile banking, local payment, and online payment typically allow deposits between a small minimum and a moderate maximum per transaction. e-wallet and mobile banking offer similar ranges. Direct bank transfers (local payment, online payment, e-wallet, mobile banking) may allow higher per-transaction amounts. If you exceed the maximum in a single deposit, split your deposit into multiple transactions or use a different payment method. There is no daily or weekly account preferences on tahun, but your bank or payment provider may impose limits. Check your payment method's terms to understand any restrictions. Our support team can advise you on deposit options if you have questions about what works best for you.

RTP stands for Return to Player. It is a percentage that describes the long-term average payout a slot game returns to players over many thousands of spins. For example, if a game has an, that means over a very large number of spins, the game pays out an average of 96 units for every 100 units wagered. The remaining non-specific info is the house edge. RTP does not guarantee your personal winnings or losses on any single session. Some players may win significantly in a short time; others may lose. RTP is a statistical average across millions of game outcomes. On tahun, each slot game (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) displays its RTP in the game information section. Higher RTP games tend to pay out more frequently over time, but all games carry house edge. Play only what you can afford to lose.

If you have a promotion code from tahun or a partner, you can typically enter it during account registration or in your account settings under "Promotions" or "Bonus Code." Check the code's terms to see if it applies to new accounts only or to existing accounts as well. Some promotion codes are time-limited or restricted to specific regions (for example, available only during Idul Fitri or Idul Adha). If you enter an invalid or expired code, you will see an error message. If you have a promotion code and cannot find where to enter it, contact our support team for help. Note that promotion codes do not guarantee specific bonus amounts; terms and conditions apply to all promotions. We reserve the right to cancel or modify promotion codes at any time.

If you wish to request deletion of your personal data, contact our privacy team via email or through your account settings. Submit a formal data deletion request in writing and include your account username and email address. We will verify your identity and confirm that your account is closed before processing your request. Note that we may retain some data for legal, tax, or anti-fraud purposes as required by law—typically for five to seven years after account closure. Deleted data cannot be recovered. If you simply wish to close your account without deleting data, you can do that through account settings. For detailed information about data retention and your rights, read our Privacy Policy or contact our support team.

Our support team is available via three channels: (1) Live chat—fastest for urgent issues; available during business hours through your tahun account or website. (2) Email—submit account recovery, KYC assistance, data privacy, or formal complaints in writing; we respond within one business day. (3) In-app messaging—access FAQs and submit support tickets directly from your account settings; useful for general questions and non-urgent issues. Choose the channel that best matches your issue. For account access problems, live chat is fastest. For formal disputes or legal inquiries, email is preferred. In-app help is best for game rules questions or account settings changes. Response times depend on channel and issue complexity. Note that our team cannot provide legal advice about gambling regulations in your jurisdiction, nor can we guarantee specific outcomes in game disputes.