tahunTerms of Use

When you create an account on tahun, you agree to our terms of use. These terms outline your responsibilities, our policies on deposits and withdrawals, how we settle games and tournaments, and what happens if disputes arise. We enforce these terms consistently and fairly across all account holders.

Our terms apply to all services on tahun: slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook betting (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Whether you play in Jakarta, Surabaya, Bandung, Medan, Semarang, or another supported jurisdiction, the same rules apply to your account.

This page explains the core terms. For specific questions about your account, contact our support team during business hours.

Account opening and eligibility on tahun

To open an account on tahun, you must be of legal age in your jurisdiction and legally permitted to use our services. We require an active email address, a password, and valid government identification for verification (Know Your Customer, or KYC).

When you register on tahun, you provide personal information: full legal name, date of birth, email, phone number, and address. We use this information to verify your identity, process payments, and comply with anti-money-laundering regulations. You are responsible for providing accurate information. If we discover false information, we reserve the right to suspend or close your account.

You may hold only one account on tahun. If we detect multiple accounts belonging to the same person, we will close all but one (at our discretion) and may forfeit balances in closed duplicate accounts. Our terms do not permit account sharing, lending, or transfer to another person.

Deposits and payment methods under tahun policy

We accept deposits via six payment methods popular in Indonesia:

• DANA (instant wallet deposit)
• e-wallet (digital payment)
• mobile banking (Gojek ecosystem)
• local payment (Shopee wallet)
• Direct bank transfer (online payment, e-wallet, mobile banking, local payment)
• online payment (unified QR payment standard)

Deposits are processed instantly or within hours, depending on the payment partner. We charge no deposit fee. Once your deposit is credited, your account balance updates immediately, and you can begin playing in slots, live tables, sports, or esports markets.

You are responsible for ensuring that the payment method and account you use belong to you. We do not accept deposits from third-party payment methods or accounts. If we detect fraudulent payment activity, we will freeze your account pending investigation.

Our tahun withdrawal policy

You can request a withdrawal to your original payment method or a linked alternative at any time. To withdraw, your account must be verified (KYC complete) and your balance must cover the withdrawal amount.

Our withdrawal process includes:

1. You initiate a withdrawal request in your account Cashier, specifying amount and destination payment method.
2. Our compliance team reviews your account for unusual activity. Routine withdrawals from verified accounts typically process within hours during business hours.
3. If your withdrawal exceeds certain thresholds or your account shows patterns triggering review, we may request additional documentation (bank statement, proof of address, ID confirmation).
4. Once approved, we send your withdrawal to the payment partner. E-wallets (e-wallet, mobile banking, local payment, online payment) typically deliver within hours; bank transfers may take 1–2 business days.
5. You receive a confirmation email with transaction reference and expected delivery date.

We do not impose arbitrary withdrawal delays, but we reserve the right to review accounts for compliance with anti-money-laundering and fraud-prevention standards. If a withdrawal is delayed, we will contact you directly with the reason and any documents we need.

How games settle on tahun

Settlement rules vary by game type:

• Slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways)Outcomes are generated server-side using certified random-number generators. Settlement is instant; your balance updates immediately after each spin. Demo mode spins do not affect your real account balance.
• Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger)Outcomes are determined by dealer action or wheel spin. Settlement is instant; your balance updates immediately after each hand.
• Sportsbook (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton)Bets settle after official match or event results are confirmed. Settlement may be delayed pending official result confirmation from the sports authority.
• Esports (Mobile Legends, Free Fire, PUBG Mobile)Bets settle after official tournament results are confirmed. Settlement may be delayed pending official result confirmation from the esports organizer.

All settlements are final once confirmed. We do not reverse settled outcomes except in cases of technical error, cheating, or fraud. If you believe a settlement is incorrect, contact our support team with the relevant bet or game details, and we will investigate.

Tournament terms on tahun

We run seasonal tournaments across our slot library and esports markets. Tournament terms include:

• EntryTournament participation is optional. To enter, your account must be verified (KYC complete).
• ScoringEach tournament has published scoring rules (e.g. spin count, net winnings, bet accuracy, bonus trigger frequency). We announce these rules at tournament launch.
• LeaderboardsRankings are updated hourly. Your position reflects your score relative to other players as of the update time.
• SettlementTournaments settle at their published end date and time. We freeze leaderboards, calculate final positions, and award recognition badges to top finishers.
• DisputesIf you believe your leaderboard position is incorrect, contact our support team within 48 hours of tournament close. We will review game logs and settlement calculations.

Tournament recognition (badges, seasonal profile badges) is non-transferable and for display purposes only. Tournaments do not award cash prizes; all winnings come from individual game play, not tournament placement.

Conduct we prohibit on tahun

We enforce strict conduct standards. Prohibited actions include:

• Creating multiple accounts to circumvent limits or exploit promotions.
• Using automated tools, scripts, or bots to play games or place bets.
• Collusion with other players to manipulate leaderboards or tournament outcomes.
• Using payment methods that do not belong to you or making deposits from fraudulent sources.
• Attempting to reverse, dispute, or chargeback transactions after they settle.
• Accessing your account from a jurisdiction where tahun services are restricted by law.
• Sharing your account credentials, selling your account, or allowing another person to play on your account.

If we detect prohibited conduct, we may suspend or close your account, forfeit your balance, and report you to relevant authorities. We investigate suspected fraud thoroughly and will contact you directly if we have concerns about your account activity.

Disputes and resolution on tahun

If you believe tahun has made an error—such as an incorrect settlement, a missing withdrawal, or an account access issue—contact our support team with detailed information. We will investigate your claim and respond within one business day.

If we cannot resolve your dispute informally, we offer an escalation process. You may request a formal review by our compliance team, who will examine game logs, settlement records, and transaction history. We will provide our findings in writing and explain our decision.

If you remain unsatisfied, you may lodge a complaint with the regulatory or dispute-resolution body applicable to your jurisdiction. We comply with legal orders and cooperate with legitimate regulatory inquiries.

Our liability on tahun

We provide tahun on an "as-is" basis. While we maintain reasonable security and operational standards, we do not guarantee uninterrupted service, error-free gameplay, or specific performance. We are not liable for loss of balance due to account security lapses on your end (e.g. your password being compromised). We are liable for losses directly caused by our negligence or technical failure, subject to the terms of applicable law.

Your use of tahun is at your own risk. We recommend you review our security practices, enable two-factor authentication, keep your password confidential, and report suspicious account activity immediately.

Data protection on tahun

We collect and process personal data (name, email, ID, address, payment info) to operate your account, process deposits and withdrawals, verify your identity, and comply with anti-money-laundering law. Your data is encrypted and stored securely. We do not sell or share your personal data with third parties, except as required by law or court order.

For detailed data practices, see our Privacy Policy (available in the footer or on request).

Changes to our tahun terms

We may update these terms from time to time to reflect operational changes, regulatory requirements, or service improvements. When we make material changes, we will notify you via email or in-app message. Your continued use of tahun after changes become effective means you accept the new terms. If you do not agree, you may close your account and request a withdrawal.

Jurisdiction and applicable law

tahun services are available only where local law permits. You are responsible for confirming that access and use of tahun comply with your jurisdiction's law. We do not operate in jurisdictions where online gaming is prohibited, and we do not circumvent regional restrictions.

These terms are governed by the laws of the jurisdiction in which tahun operates, to the extent permitted by your local law. Any disputes arising from your use of tahun will be resolved under those laws and jurisdiction-appropriate procedures.

If you have questions about tahun terms, payment methods, account security, or our availability in your jurisdiction, contact our support team. We offer assistance during business hours via live chat, email, and in-app messaging.