tahun Platform Privacy Notice

This page describes what we collect when you use tahun and how we keep that data protected. We at tahun collect personal information (email, name, government ID, address) during account setup and identity verification. We also collect gameplay data (slot spins, bet history, tournament scores) to deliver our service and settle your account fairly. Our servers may sit outside your jurisdiction; your data is encrypted in transit and at rest.

We do not sell your personal information to third parties. We do not share your betting history or account balance with advertisers. We do share transaction details with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) only to process your deposits and withdrawals. We may share anonymised gameplay statistics with game providers to verify game integrity.

This privacy notice applies to your use of tahun. By using our platform, you agree to the data practices described here. If you have questions about how we handle your information, contact our support team during business hours.

What data we collect on tahun

We collect information in several categories:

  • Account registration dataYour email address, full name, date of birth, phone number (optional), and password. We use this to create your tahun account and enable login recovery.
  • Identity verification dataYour government-issued ID (national ID, passport, or driver licence), address proof (utility bill or bank statement), and a selfie holding your ID. We collect this to comply with anti-money-laundering and know-your-customer (KYC) regulations. This data is encrypted and stored separately from your account profile.
  • Payment dataWhen you deposit or withdraw, we collect transaction records (amount, payment method, timestamp, transaction reference) for accounting and settlement verification.
  • Gameplay dataYour slot spins, live-table hands, sportsbook bets, esports wagers, and tournament participation. We track these to settle your account, calculate leaderboard standings, and verify game integrity.
  • Device and access dataYour IP address, browser type, operating system, and device identifier. We use this to detect fraud, prevent account abuse, and diagnose technical issues.
  • Support tickets and communicationsIf you contact our team via live chat, email, or in-app messaging, we retain your message history to resolve your issue and improve our service.

We do not collect data we do not need. We do not track your location beyond your IP address. We do not record your screen or access your files. We do not use cookies to profile you for advertising purposes.

Note: We collect identity verification data only when required by law in your jurisdiction. If tahun is not available in your area, we do not create an account or collect any data. Your responsibility is to verify that access to tahun complies with your local laws.

How we use your data at tahun

We use the information we collect for specific purposes:

  1. Account managementYour email and password enable login and account recovery. Your name and date of birth confirm your identity during KYC verification.
  2. Payment processingYour bank account or e-wallet details are shared with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to execute deposits and withdrawals. These processors have their own privacy policies.
  3. Compliance and anti-fraudYour ID, address, and device data help us detect fraudulent accounts, prevent money laundering, and comply with anti-terrorism regulations.
  4. Gameplay and settlementYour bet and spin history enables us to settle your account, calculate tournament leaderboards, and verify that games are functioning fairly. During seasonal tournaments (Liga 1, Piala AFF, Idul Fitri events), we use your tournament data to rank players and award recognition.
  5. Customer supportYour support tickets and communication history let us respond to your questions and resolve account issues.
  6. Service improvementWe analyse anonymised gameplay data (spin frequency, game popularity, settlement patterns) to improve tahun's platform, add new games, and enhance user experience.

We do not use your data for marketing or advertising beyond sending you service updates (maintenance notices, tournament announcements, withdrawal confirmations). We do not sell your data to advertisers, data brokers, or analytics firms. We do not build profiles of your preferences to sell targeted ads.

Data retention and deletion

We retain your account data for as long as your tahun account is active and for a reasonable period after closure (typically two years) to handle withdrawal disputes and regulatory inquiries. Your gameplay history is retained for the life of your account to generate account statements and dispute resolution. If you request account deletion, we anonymise your personal data but retain transaction records for regulatory compliance.

Third parties and data sharing on tahun

We share your data with third parties only when necessary to deliver our service or comply with law:

  • Payment processorsWe share your bank account or e-wallet number, name, and transaction amount with mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and banks (online payment, e-wallet, mobile banking, local payment) to process deposits and withdrawals. These partners have their own privacy policies.
  • Game providersWe share anonymised gameplay statistics (total spins, average bet size, bonus frequency) with Pragmatic Play, PG Soft, Habanero, and other game studios to verify game integrity and compliance.
  • Regulatory authoritiesIf a government agency or financial regulator requests your data in connection with fraud, money laundering, or other criminal investigation, we comply with the legal order. We do not proactively report individual account holders to authorities.
  • Customer support contractorsWe may engage external support staff to respond to your messages during peak periods. These contractors sign confidentiality agreements and access only the information needed to help you.

We do not share your data with advertisers, marketing agencies, or social media platforms. We do not sell your betting history, account balance, or personal information to any third party for any reason.

How we secure your data on tahun

We encrypt all data between your device and our servers using TLS 1.2 or higher. Your password is hashed (never stored in plain text). Your government ID and address proof are encrypted in a separate database with restricted access. Our payment information is tokenised—we do not store full bank account numbers or credit card details in our system.

Our servers are physically located in secure data centres with access controls, surveillance, and backup power. We perform regular security audits and penetration testing to identify vulnerabilities. If we discover a data breach, we notify affected account holders within a reasonable timeframe and provide guidance on account recovery steps.

However, no security system is perfect. We cannot guarantee absolute protection against all attacks. Your responsibility is to keep your password strong, enable two-factor authentication (2FA) if available, and never share your login credentials.

Your rights regarding data at tahun

Depending on your jurisdiction, you may have the right to:

  • Access your dataRequest a copy of all personal information we hold about you. Contact our support team to initiate this request. We typically respond within 30 days.
  • Correct your dataIf your name, email, or address is incorrect in our system, contact us to update it. You can also edit some information directly in your account settings.
  • Delete your dataRequest that we erase your personal information. We may retain transaction records for legal and tax compliance, but we will anonymise your identifying details.
  • Restrict processingAsk us to limit how we use your data while you investigate a complaint or dispute.
  • Withdraw consentIf you consented to data collection or processing, you can withdraw that consent (though this may prevent us from delivering our service).

To exercise any of these rights, contact our support team with your account email and a clear request. We will respond within the timeframe required by your local law (typically 30 days).

Cookies and tracking on tahun

We use cookies and similar technologies minimally. Our essential cookies enable login, remember your session, and prevent fraud. We do not use cookies to track you across websites or build advertising profiles. If you disable cookies in your browser, tahun will still work, but you may need to re-enter your login information.

We do not embed third-party tracking pixels or analytics tools from Google, Facebook, or other ad networks on tahun. We do not use session recording or heatmapping tools. We use server-side analytics only to measure platform performance (page load times, error rates, API response rates) and improve reliability.

Contact us about privacy on tahun

If you have questions about this privacy notice, how we handle your data, or if you believe we have misused your information, contact our support team:

  • Live chatAvailable during business hours on tahun. Best for urgent privacy concerns.
  • Email supportSend a detailed inquiry to our support email. We respond within one business day.
  • In-app helpUse the Help section of your tahun account for general privacy questions and data access requests.

Our support team is located across multiple cities including Jakarta, Surabaya, Bandung, Medan, and Semarang. We handle all privacy requests during standard business hours.

Our commitment to your privacy on tahun

We at tahun believe your personal information is yours. We collect it only to operate our platform fairly, verify your identity for legal compliance, and settle your account accurately. We do not monetise your data by selling it to advertisers or data brokers. We encrypt it, we protect it, and we share it only with the partners necessary to deliver our service.

This privacy notice may change as our service evolves or regulations require. We will update this page and notify you of material changes via email. Your continued use of tahun after changes are posted constitutes acceptance of the updated policy.

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